The charges contained in reservation quotations or provided by Dallas Black Limo Cars representatives are intended as good faith estimates of the costs involved based upon the information known to us at the time of the quotation or reservation. As a convenience to our clientele, Dallas Black Limo Cars has added a suggested gratuity to the reservation. You may choose to change the suggested gratuity at any time. It is also not intended to represent the actual cost of the trip. Additional charges for travel time, stops, waiting time, parking and/or airport fees may apply. Final charges for the trip are determined upon ride completion. Airport flat rates are based on point-to-point transfers originating or ending at an airport. If the client requests a stop, the flat rate will void and revert to an hourly rate. Hourly rides are calculated garage to garage.
Billing
- Dallas Black Limo Cars drivers are prohibited from soliciting gratuities.
- Additional charges will be itemized on the customer’s billing statement when applicable (e.g., tolls, parking, airport and regulatory fees, operating surcharge).
- All published rates are subject to change without notice.
- Applicable taxes will be charged as required.
Sedans & SUVs
Flat-rate rides
Dallas Black Limo Cars has standardized routes with flat-rate pricing for travel to and from most major cities and airports. Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. After a fifteen (15) minute grace period on all flat-rate trips that do not begin at an airport, there is a $10.00 charge for every fifteen (15) minutes a chauffeur is waiting. Passenger-requested stops on route during a flat-rate trip will be charged at $10.00 per five (15) minute increment. Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.
Time-based rides
Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply. Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type. Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply. Time-based charges are billed in 30-minute increments.
Non-sedan & SUV vehicles (limousines, vans, minibuses, and motor coaches)
- All non-sedan vehicles to which a flat-rate does not apply will be billed on an hourly basis.
- Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
- Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
- Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.
- Time-based charges are billed in 30-minute increments.
CANCELLATIONS & REFUNDS
Dallas Black Limo Cars understands that things happen and plans change, often at the last minute. For your reference, we have listed our cancellation policy here. We ask that you notify our offices as soon as your plans change to avoid possible fees.
Cancellation/Change Policy
Please be advised all changes/cancellations must be made within an appropriate window prior to pick-up time, as follows:
- Sedan, SUV, – twelve (24) hours prior to scheduled pick-up time
- Executive Sprinter & Van – 48 hours (48) hours prior to scheduled pick-up time
- Minibus, Executive Minibus, Limo Sprinter – Three (3) days prior to scheduled pick-up time
- Motor coaches – seven (7) days prior to pick-up scheduled date/time
- International Trips – minimum of 24 hours prior to scheduled pick up time
Failure to contact our office to cancel your reservation, will result in a non-refundable no-show fee.
*Please note that cancellations may vary due to special events and/or partner policies.
Refund Policy
Any deposits collected for individual transportation bookings (single bookings) are non-refundable. For all group and contracted transportation, including for special events, deposits are non-refundable unless specified in the terms of the agreement. No refunds will be issued after services have been rendered.
Additional
- Neither Dallas Black Limo Cars, nor any of its subcontractors or affiliates, shall be liable for or assume any liability or responsibility whatsoever for any lost or misplaced personal property or any other item left in a vehicle.
- In no event will Dallas Black Limo Cars, or any of its subcontractors or affiliates be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, in whole or in part, any of their obligations in connection with the services, where such delay or failure is due in part to fire, earthquake, weather, traffic, road construction, strikes, government sanctioned embargo, flood, act of God, act of war or terrorism, act of any public authority or sovereign government, civil disorder, delay caused by any air or ground passenger carrier, or any other circumstances beyond the reasonable control of Dallas Black Limo Cars, its subcontractors or affiliates.
- Dallas Black Limo Cars does not provide child safety seats. Parents and guardians of children traveling in Dallas Black Limo Cars vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws.
- The following items are prohibited from Dallas Black Limo Cars vehicles: alcoholic beverages, glass containers, smoking, firearms, explosives and fireworks.
- You confirm that you have read our Privacy Policy, which can be found on the Dallas Black Limo Cars website, and agree that the terms of such policy are reasonable and satisfactory to you.